Mountain View Veterinary Hospital - Insensitive, incommunicable, should have done more research

1 comment
Not resolved

I am a 24 year old army wife.My husband is away at work quite frequently and I moved across the country to Washington state and all that I had was my husband and my two dogs puppy and happy.

They are my kids, my company, my everything especially when my husband is away. Puppy was an American bulldog and just 6 years of age. On Tues morning 12/17/13, she ate breakfast normally and drank water, went potty, just a normal day. Around 11 am the dogs napped.

At around 1230 I called the dogs, and only happy came. I went to puppy and she had her eyes wide open and seemed paralyzed. I grew very concerned and rushed her to her regular vet, Mountain View veterinary hospital. Puppy was able to walk with assistance inside.

The vet, Rhonda Snyder put her on 02 and did blood work. Vet stated she had a low pulse rate and rapid heart rate and was having labored breathing. My pale dog started turning pinker and seemed to improve. She was put on fluids and o2.

I was told by the vet and staff that any updates or changes I would be contacted immediately. Ii trusted my vet with my up so I went on home to hope for the better. I left the vets office around 145pm. I never got an update from the vet.

I called at 4 pm asking how she was. Was told that she had vomited food but that she remained the same, no change. So that’s when I grew concerned. At 5 pm I went to the vets office myself to see what was going on because I wasn’t being told much.

On the way at 515 I received a call from the vet’s office (4 hours after being dropped off) and 45 mins before closing time and was told that “my dog had a 20% survival rate and she was dangerously dehydrated and that if left over night they would come in to a dead dog in the morning”. I arrived at the vet at 530 pm to find out that my dog had apparently been in pain, had been given 3 ml of buprenorphine without my consent. My dog was 80% dead. Her cheeks were sunken, eyes open, cold limbs, did not react to me being there whatsoever.

At 545pm she went into anaphylactic shock. I then was put on the spot and asked by the vet and asked if they should save my dog or have her put down and the vet stated “if it was my dog I would put her down” so I went with euthanasia because my dog was already cold and unresponsive prior to her shock. After 45 mins of crying and holding my girl, they brought up estimates of a cremation and the total of the bill. I requested a private cremation.

Paw prints were done. I then asked a vet tech what was the following procedures that they did expecting to be told when ashes would arrive etc. she responded with “well she goes in the freezer until fri because they picked up today”, extremely insensitive. After my dog became rigor mortis, it was time for me to leave and be handed a $1000 bill.

On Thurs I went in to ask the vet questions and it was her day off, on fri was called to be told she called in sick. I went in fri to pay my bill and ask another attending vet my question of why was I not updated on her progress as I was promised, why was she given pain meds when she had a low pulse, why I would be asked what to do when my dog went into shock, and why would I be told she would go in the freezer mins after she was dead. And the vet merely responded with “they were probably to busy with her to have given updates and if we felt the need to give her pain meds we would have done so without authorization”. I stated that my male dog will no longer be there client and I will be going elsewhere because I felt I couldn’t trust them and felt betrayed by them.

I am 100% convinced that Mountain View veterinary hospital killed my dog.

Do not take your loved ones to this place, they cannot be trusted or relied on for your pets safety.I am glad I had a intuition to go in because I was able to hold my girl as she died and be with her till the end.

Review about: Pet Treatment.

Comments

Anonymous
Overland Park, Kansas, United States #765431

Something definately went on that unfortunately youll probably never get the answere to. For future reference after an incident such as this if they start pushing cremation it most likely because theres evidence that its in their best interest to destroy.

Mountain View Veterinary Hospital "Lacey Washington"

Seattle, Washington 6 comments
Not resolved

We use to be Clients of the Mountain View Veterinary Hospital in Lacey Washington, They use to care about their pets that came in for emergency care and regular treatments. we took our 4Lb Yorkie to them to have dental work done and they ended pulling all her teeth but 2. They have become so big that it has turned in to a production factory and the only concerns they have now is Money, Money, Money.

The owner and Head Doctor Rhonda Snyder, DVM is rude and could care less about the owners feelings, upon arrival to pick up my Yorkie I over heard Dr Snyder talking to one of her assistants saying that our dogs mouth was full of diseases " Poor Dog" when asking questions Dr Snyder was RUDE and very short.

If your looking for a Veterinary Doctor or Hospital I would say beware of these people you will be treated like a walking Wallet. These people use to give excellent service and care for the animals they treated we were with them for almost 10 years.

We have decided to find a new Vet for our dogs. There loss not ours. and I'm sure they will see there business go down hill as their customer service declines and the dollar becomes more important.

Review about: Pet Treatment.

Comments

Anonymous
#841905

PLEASE be careful if you use Mountain View Veterinary Hospital in Lacey, WA.

We took in our dog for routine vaccinations.Turns out he had some weight loss so we had routine blood work run.

After getting the results the vet decided we should get an x-ray which cost a little over $150.00 plus an ultrasound which would run $400.00. She also strongly pushed for a biopsy in which we were told could run an additional $400 up to $1000.00. Although she did expect it wouldn't be a full $1000.

I felt uncomfortable explaining that we were not able to spend that amount of money considering treatment might cost a lot depending on diagnosis. The vet was rather pushy and I left feeling like a bad pet owner.

I then took my dog to another vet clinic right away who viewed Mountain View Vets x-rays.

She did NOT believe his problem was due to his liver. The 2nd vet clinic immediately thought it was his in active heart failure.

She was correct.Our dog needed to be put down roughly 3 weeks after being seen by Mountain View Vet.

I've since talked to a few pet store owners who told me they also had been in the same situation regarding completely inaccurate diagnoses as well as the pushiness to run expensive tests that were not the root cause of the problem.

PLEASE be careful if you utilize Mountain View Veterinary Hospital.

Anonymous
#761956

I am a 24 year old army wife.My husband is away at work quite frequently and I moved across the country to Washington state and all that I had was my husband and my two dogs puppy and happy.

They are my kids, my company, my everything especially when my husband is away. Puppy was an American bulldog and just 6 years of age. On Tues morning 12/17/13, she ate breakfast normally and drank water, went potty, just a normal day. Around 11 am the dogs napped.

At around 1230 I called the dogs, and only happy came. I went to puppy and she had her eyes wide open and seemed paralyzed. I grew very concerned and rushed her to her regular vet, Mountain View veterinary hospital. Puppy was able to walk with assistance inside.

The vet, Rhonda Snyder put her on 02 and did blood work. Vet stated she had a low pulse rate and rapid heart rate and was having labored breathing. My pale dog started turning pinker and seemed to improve. She was put on fluids and o2.

I was told by the vet and staff that any updates or changes I would be contacted immediately. Ii trusted my vet with my up so I went on home to hope for the better. I left the vets office around 145pm. I never got an update from the vet.

I called at 4 pm asking how she was. Was told that she had vomited food but that she remained the same, no change. So that’s when I grew concerned. At 5 pm I went to the vets office myself to see what was going on because I wasn’t being told much.

On the...

At 545pm she went into anaphylactic shock. I then was put on the spot and asked by the vet and asked if they should save my dog or have her put down and the vet stated “if it was my dog I would put her down” so I went with euthanasia because my dog was already cold and unresponsive prior to her shock. After 45 mins of crying and holding my girl, they brought up estimates of a cremation and the total of the bill. I requested a private cremation.

Paw prints were done. I then asked a vet tech what was the following procedures that they did expecting to be told when ashes would arrive etc. she responded with “well she goes in the freezer until fri because they picked up today”, extremely insensitive. After my dog became rigor mortis, it was time for me to leave and be handed a $1000 bill.

On Thurs I went in to ask the vet questions and it was her day off, on fri was called to be told she called in sick. I went in fri to pay my bill and ask another attending vet my question of why was I not updated on her progress as I was promised, why was she given pain meds when she had a low pulse, why I would be asked what to do when my dog went into shock, and why would I be told she would go in the freezer mins after she was dead. And the vet merely responded with “they were probably to busy with her to have given updates and if we felt the need to give her pain meds we would have done so without authorization”. I stated that my male dog will no longer be there client and I will be going elsewhere because I felt I couldn’t trust them and felt betrayed by them.

I am 100% convinced that Mountain View veterinary hospital killed my dog.

Do not take your loved ones to this place, they cannot be trusted or relied on for your pets safety.I am glad I had a intuition to go in because I was able to hold my girl as she died and be with her till the end.

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Anonymous
#559098

Dear Kayla, I am sorry to hear you had a poor experience at your veterinary hospital.I see you are from New Jersy, must be different Mountain View Veterinary Hosptail.

We are located in Lacey, WA. We always want to make sure our clients and patients are treated with respect and offered the best medical care possible.

We also understand and want to make sure we offer medical plans that are affordable for our clients, while making sure the pets medical needs are met because we know they're not just pets...they're family.

Anonymous
#476631

See I have to agree with you, the doctors there are rude, disrespectful and all about money.I took my dog there because they were the only hostpital open at 6.

My dog broke his leg and.had to get surgery. We still have to go there because he is still in a cast. His cast has literally fallen off 3 times!! Then when I take him in they dont care until it has to do with how much I have to pay this time.

Now I have to take my dog in today because his cast is falling off.

I'd think a cast should last longer than 5 days, with a dog just sitting there, like he is spose too.I will never go to this vet again, after my dogs cast is off

Anonymous
#341154

We just took our little westie to this clinic, she contacted a very nasty ear infection from a groomer that we had been using.I tried everything I could to ease her discomfort, being a nurse I knew enough to tx for mites, fungus, infection.

Nothing was working, Dr. McClennen and her staff fixed our baby up nicely and the charges were reasonable for the care and number of medications we left with to use at home. I highly recommend them.

As for the above statement, sometimes owners do not pay enough attention to their dogs teeth, esp little dogs, I am sure they did not take the teeth out to punish the dog but to ease her suffering and prevent an early death which gum and tooth disease can cause.; Sorry for their seemingly bad experience but I am super picky and this is the first Vet I trust to take care of my baby.:)

Anonymous
#83780

I'm sorry to hear that, I am a dog owner and he is my best friend and like one of my kids. I interview my Vet's before using them, There are lot's of good vet's in your Area that care about our "kids" and I will not be disrespected by anyone that I spending my hard earned cash to a Dr with a bad attitude expecally in this econemy. Good luck and just do lot's of research.

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